Specified Commercial Transactions Act Disclosure
Seller / Business Name
Setsuna Films
Representative
THAPA PRAKHAR SRIRAM
Business Address
2F–C, Shibuya Dogenzaka Tokyu Building 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043 Japan
Phone Number
+81 80-7403-0777
hello@setsunafilms.com
Sales Price
The sales price is displayed on each product page. Unless otherwise stated, prices are tax-inclusive.
Additional Fees
Shipping fees (if applicable) and any fees clearly shown at checkout.
Payment Methods
Credit/debit card and other methods shown at checkout (processed via Stripe).
Payment Timing
Payment is confirmed at the time the order is placed.
Product Delivery (Physical Goods)
- Processing time: Orders typically ship within 5 business days after payment confirmation.
- Delivery time varies depending on destination and carrier.
Product Delivery (Digital Goods)
Digital products are available immediately after payment confirmation via a download link on the order confirmation page and/or by email.
Returns / Exchanges (Physical Goods)
We accept returns or exchanges only in the following cases:
- The item arrived damaged
- The item is defective
- We shipped the wrong item
Please contact us within 7 days of delivery with your order number and photos. If the issue is our responsibility, we will cover return shipping costs and provide a replacement or refund.
Refunds (Digital Goods)
Due to the nature of digital content, refunds are generally not available after download/access has been provided, except where required by law or if a technical issue on our side cannot be resolved.
Cancellations
Cancellations are accepted until the order has been shipped. Once an order is marked as "Shipped", it can no longer be cancelled. To request a cancellation, please contact us as soon as possible with your order number.
Operating Hours
Mon–Fri, 10:00–18:00 JST (responses typically within 24–48 hours)