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Legal
Returns & Refunds
Physical Products
We accept returns or exchanges only if:
- The item arrived damaged
- The item is defective
- We shipped the wrong item
How to request:
Email hello@setsunafilms.com within 7 days of delivery with your order number and clear photos.
If the issue is our responsibility, we will cover return shipping costs and provide a replacement or refund.
Change-of-mind returns:
As a small creator store, we generally do not accept returns due to customer preference (e.g., “I changed my mind”), unless explicitly stated on the product page.
Digital Products
Due to the nature of digital content, refunds are generally not available after download/access has been provided, except where required by law or if a technical issue on our side cannot be resolved.
Cancellations
Cancellations are accepted until the item is shipped (only applicable for physical items).
Contact: hello@setsunafilms.com