Store / Legal

Returns & Refunds

Physical Products

We accept returns or exchanges only if:

The item arrived damaged
The item is defective
We shipped the wrong item

How to request:

Email hello@setsunafilms.com within 7 days of delivery with your order number and clear photos.

If the issue is our responsibility, we will cover return shipping costs and provide a replacement or refund.

Change-of-mind returns:

As a small creator store, we generally do not accept returns due to customer preference (e.g., “I changed my mind”), unless explicitly stated on the product page.

Digital Products

Due to the nature of digital content, refunds are generally not available after download/access has been provided, except where required by law or if a technical issue on our side cannot be resolved.

Cancellations

Cancellations are accepted until the item is shipped (only applicable for physical items).