Privacy Policy
Setsuna Films (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect the following information when you use our store:
- Contact information: name, email address, phone number (if provided)
- Shipping/billing address: for physical orders
- Order information: items purchased, order history, customer support messages
- Payment information: payments are processed by Stripe; we do not store full card numbers
- Technical information: IP address, browser/device information, and cookies (and analytics data if enabled)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders (shipping, delivery, digital download access)
- Provide customer support and respond to inquiries
- Prevent fraud and improve security
- Improve our website and services (performance and analytics)
- Send order-related emails (receipts, download links, shipping updates)
We only send marketing emails if you explicitly opt in.
3. Payment Processing (Stripe)
Payments are processed by Stripe. Stripe may collect and process payment data under its own privacy policy. We receive only limited information such as payment status and transaction identifiers.
4. Sharing of Information
We do not sell your personal information. We may share information only when necessary to:
- Fulfill orders (shipping carriers and delivery partners)
- Process payments (Stripe)
- Comply with legal obligations
- Protect our rights and prevent fraud
5. Data Retention
We keep personal information only as long as needed for order fulfillment, customer support, and legal/accounting obligations.
6. Cookies / Analytics
We may use cookies to improve functionality and understand usage. You can disable cookies in your browser settings, but some features may not function properly.
7. Security
We take reasonable measures to protect your information. However, no online transmission is 100% secure.
8. Your Rights
You may request access, correction, or deletion of your personal information where applicable. Contact us at hello@setsunafilms.com.
9. Changes
We may update this policy. The latest version will be posted on this page.
Contact: hello@setsunafilms.com